Frequently Asked Questions (FAQs)
The most up-to-date flight information can be obtained from the airline by visiting its website or calling its reservations phone number. Arrival and departure information is also available here.
SFO suggests that you check with your airline directly for its recommended arrival time. For domestic flights, most airlines suggest arriving two hours before departure. For international flights, most airlines recommend arriving three hours before departure.
If you have lost an item on an aircraft, please contact the airline directly. For items lost at a security checkpoint, contact Covenant Security at 800.764.8050 or email@example.com. For items lost at all other locations, including AirTrain, contact the San Francisco Police Department Lost and Found at 650.821.7014 or firstname.lastname@example.org.
Consult the Transportation Security Administration’s (TSA) website for up-to-date information on permitted and prohibited items, including medications and children’s items.
Passengers who do not or cannot present an acceptable ID will have to provide information to the Transportation Security Officer performing Travel Document Checking duties in order to verify their identity. Passengers who are cleared through this process may be subject to additional screening. Passengers whose identity cannot be verified by the TSA may not be allowed to go through the checkpoint or onto an airplane. For more information visit the TSA website.
Baggage storage is exclusively available at the Airport Travel Agency, located on the Departures/Ticketing Level of the International Terminal, near the entrance to Gates G91-G102. The Airport Travel Agency is open daily from 6:00 a.m. to 11:00 p.m. No reservations are required for baggage storage. All baggage is x-rayed prior to storage. Rates are assessed per each 24 hour period that an article is in storage (articles in storage for less than 24 hours will be subject to the 24 hour rate), and vary according to the size of the object. Please contact the Airport Travel Agency at 650.877.0422 or CF.Airport@gmail.com for additional information.
AirTrain, SFO's fully automated people mover, provides a convenient way to transfer terminals. AirTrain operates on two lines: the Red Line, which connects all terminals, terminal garages and the BART Station; and the Blue Line, which connects all terminals, terminal garages and the BART Station with the Rental Car Center. AirTrain operates 24 hours every day.
Airport Butler offers customized airport concierge services including meet and assist for departing, arriving and connecting passengers. Services are available in multiple languages. For more information or to make a reservation, visit airportbutler.com or call 855.822.9868. For wheelchair, language, baggage and flight connection assistance, please contact your airline.
Procedures regarding gate passes for unaccompanied minors and elderly adults vary by airline. Please contact your airline for their policy. With the exception of persons arriving on international flights, United States military personnel traveling under orders may be met at and accompanied to the gate by immediate family. Please visit the Transportation Security Administration website for complete information on Military Family gate passes.
Yes. SFO's Cell Phone Waiting Lot is located near the Long Term Parking facility. Visit Cell Phone Waiting Lot for complete information and directions.
If the pet is traveling on your flight it will be delivered to baggage claim. If the pet is shipped separately, please contact your airline for their cargo office location.
Cargo pick up and drop off procedures and locations vary by airline. For complete instructions, please contact the cargo office of your selected carrier.
For a list of shops, restaurants and services at SFO offer a military discount, visit our military page.